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analytics and reporting
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Report based on tags entered during callsHow can I produce a report that shows me which tags/dispositions are being used by my agents during their calls?...
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Apr 23, 2024 at 9:41am
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asked in Developers
Avg Speed of AnswerI need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull dat...
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Apr 22, 2024 at 4:31pm
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asked in Users
What are the definitions for the various data?Hello! We are new to RingCentral Analytics and want to know what the various data means. Some is obvious, but some is n...
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Apr 10, 2024 at 12:24pm
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asked in Developers
How Can I calculate Average Time to Abandoned(min), Number of Repeat Calls, Number of Calls Transferred Elsewhere, and Number of Unique Callers.I'm utilizing the Analytics API https://analytics.ringcentral.com/business-analytics to retrieve aggregated call dat...
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Apr 3, 2024 at 9:17am
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asked in Developers
Using Ringcentral's API - Get the Longest hold for a days metricsHello, We are using the Ring Central API to make custom reports based off different Criteria. Currently we are looking t...
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Apr 2, 2024 at 5:00am
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asked in Users
KPI for Unique CallersMy organization runs a small call center for one of our programs. I have set up a dashboard to monitor this call queue a...
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Mar 26, 2024 at 7:51am
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asked in Developers
Total Abandoned Calls calculation using RC APIHi, Do I calculate Total Abandoned Calls, Unanswered Calls from call log records which I get from the following API: htt...
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Mar 8, 2024 at 12:28am
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asked in Developers
Real-time integration capabilities between RC, AWS, CRM?Team RCS,Our company is considering RC, and I am delving into the possibility of integrating RC with our CRM solution, u...
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Mar 5, 2024 at 9:55am
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asked in Developers
Industry Specific; call control, reporting and recording -discouraged..Disclaimer: I'm a new partner, decades of "telephony" and development experience. I have been trying sinc...
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Mar 1, 2024 at 7:56am
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asked in Developers
Can we calculate Talk Time, Hold Time and Ring Time from the Legs in the CallLog? Or do we really need the Telephony Sessions route?I know there were some other threads about this but they over two years old by now. I was wondering if there is any simp...
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Feb 23, 2024 at 5:14am
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